Support Services
At Security Management Systems, Inc. (SMS), we understand that a successful security system doesn’t end with installation. We offer comprehensive support services to ensure that your systems operate at peak efficiency and that any issues are resolved quickly.
Our support services include:
24/7 Remote Monitoring: Our state-of-the-art monitoring facility provides round-the-clock oversight of your security systems, allowing us to detect and respond to issues in real time. Whether it’s an alarm triggered by an intruder or a system malfunction, our team is always on hand to respond promptly.
Preventive Maintenance: We offer regular preventive maintenance programs to ensure that your security systems continue to operate smoothly. This includes software updates, hardware inspections and system health checks to identify and resolve issues before they cause system downtime.
System Upgrades and Expansions: As your organization grows, your security needs may evolve. SMS provides system upgrades and expansions to ensure that your security infrastructure scales with your needs, integrating the latest technology for enhanced protection.
Training and Support: We offer in-depth training programs for your staff to ensure they are proficient in using your security systems. Additionally, our support team is always available to provide assistance with troubleshooting or operational queries.
On-Site and Remote Support: Whether you need support on-site or remotely, SMS provides fast and reliable service. Our technicians are available to resolve issues on-site, while our remote support services allow us to troubleshoot and resolve many issues without requiring a visit to your facility.
With SMS’s support services, you can have peace of mind knowing that your security systems are always operating at peak performance and expert help is always available when you need it.