For more information on how SMS can assist you, complete our quick contact form or call us now at (516) 450-3120

 

Web Portal

Web portal enables near real-time interaction with our staff, to support ongoing work orders or case ticket information.  Web portal provides a direct link to our Customer Relationship Management software allowing us to intricately monitor and support customer requests.

The interface provides rapid support allowing customers as well our technicians to search for documented resolutions and knowledge base data.

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Web Portal Provides:

  • Documented Resolutions
  • History of Support
  • Knowledge Base
  • Case Status Alerts
  • 24/7 Coverage