Managed Services Overview
The Day-to-day management of physical security operations is challenging enough without the added responsibility of managing the installed technologies. With Security Managements’ Managed Services for Physical Security Infrastructure (MSPSI), security and IT professionals can focus on their primary responsibilities with the assurance that their systems are being managed to ensure performance and availability.
Our team of physical security professionals has a unique balance of expertise in IT infrastructure and security applications. This knowledge coupled with our monitoring and support platforms provide a cost effective solution to fill the gap between system installation and break-fix service plans.
Managed Services Include:
- Remote Support
- Critical Infrastructure Monitoring (CIM)
- Web Portal
- Technology Management
With MSPSI, security departments can focus on the actual business of life safety while leaving the technology monitoring and management to the professionals that know it the best.
SMS SmartCare (for Partners)
SMS has the ability to provide Tier 1 and Tier 2 support through its Security Network Operation Center (SNOC). SNOC is available 24/7 and provides customer a support experience that it expects in the physical security space. A log of all activity shall be available through our CRM so that the client has access to service history. SNOC will only escalate cases to the manufacturer if the cases are level three or higher.
Tier 1 and Tier 2 Support Outline:
- Immediate Response
- Documented Resolutions
- Support History
- Field Replacements of Servers
- 24/7 Coverage
- Smoother transition
- Faster response
Our team of trained professionals is highly proficient in the solutions that SMS supports. Below is sample list of their qualification.
High-Technology Qualifications include the following:
- Cisco Certified with CCNAs, CCDAs, CCNP and CCIE
- Designing and Managing High Redundancy Network Infrastructure
- Certified with Linux/Unix (including Variety of *BSDs and Embedded OS)
- Bash/Shell programming
- Designing and Managing High Capacity RAID Storage Solutions
Physical Security Certificates include the following: